Started in 1987 Secure Meters has grown to now having our services and products deployed in over 50
Countries, employing more than 6,500 people with bases in India, Australia, UK, Malaysia, and Sweden.
We manufacture high quality technology products in our world class production facilities, which are certified for BIS, STQC and S-Mark standards. We are also OFGEM and MID approved for the manufacture and supply of Gas and Electricity productsacross Europe and the UK.
Our data centres collect and assimilate data for more than 6.5 million customers from products that we have
manufactured and deployed into several Countries. In the UK the system for data collection was put in place
in 2013, from 2016 the number of devices we collect data from has been growing at 1 million per year.
Secure operates B2B and already works with and supplies to other businesses for the benefit of the end user. We work with the UK’s Energy suppliers, Local Authorities, Housing associations and vast array of different types of businesses large and small.
‘To be an enduring business that grows from profit earned fairly from product and services that help users save, reduce energy and live in comfort’.
Developed by Secure Meters, Beanbag Care is an innovative suite of smart, independent living solutions that are designed to deliver a range of benefits to local authorities, home care providers, extra sheltered housing providers and their customers.
Drawing on Secure Meters’ heritage for property technology excellence, Beanbag Care is a technology enabled care solution designed to provide better quality care at the same cost, so that people can live in their own homes for longer, safer and with greater independence.
Beanbag Care increases the quality and efficiency of care by giving home care provides remote access to real-
time, granulated data on the welfare and satisfaction of their customers or residents. It achieves this by
combining the power of web connected home sensors with smart, automated decision-making capabilities.
Beanbag Care also offers those in receipt of support the ability to feedback on the quality-of-care visits, as and when they choose. This game changing feedback helps to consistently drive up the standards of care quality and customer satisfaction, and crucially, demonstrate these higher standards to the CQC.
Quality Care Assured Service
This covers the scheduling, monitoring and quality feedback of domiciliary care.
Our scheduling tool provides the ability for a care provider to create, manage and coordinate service users, care requirements and their staff / carers.
This includes the ability to amend or cancel scheduled visits along with specific matching of service user requirements with carer skills.
Our monitoring tool will monitor the following areas: For the care provider:
- Date and time of care worker arrival
- Date and time of care worker departure
- Actual time spent providing care
- Commissioned v scheduled v available hours
- Location assured service user ID and care worker ID
- Tasks completed
- Monthly carer performance
- Exception based notification of late care worker arrival
Quality Feedback Mechanism
As an added benefit, built into our service there is a facility whereby the service user(s) are given the opportunity to give feedback on the quality of the care they receive using their Tablet. They are prompted for feedback following care visits but can also provide feedback at any time they choose.
If they are unable to give feedback for whatever reason family members are also able to provide feedback via an App. This facility can help all homecare businesses to deliver a better business model, improve service user satisfaction, deal with potential complaints, and help with evidencing for CQC audits.
For the Care provider the service adds value by covering criteria asked for by CQC, for example keeping the service user ‘safe’ with the functions available on the tablet, there is an SOS button in the event of an emergency.
For an additional data charge, VOIP ‘face to face’ calling can also be provided between the service user and selected responders to help reduce loneliness and isolation.
Additionally, by being able to see the notes and feedback the Care provider would be able to spot any changes in the service user, medical or other wise and act swiftly, showing caring and responsive, concentrating on the service user’s individual needs.
In Home Monitoring
There are 3 services within the 24/7 monitoring, all put together to allow people to live independently in their own home for longer. These services can be taken independent of the quality monitoring side of our services or complete with the ‘Quality’ service. The services link via the tablet, sensors, and an App that the responder (family member) would download.
All alerts are sent to responder 1 initially, if not answered to responder 2, if again not answered to our response centre (to escalate to emergency services if necessary)
Safe, Comfortable and Healthy Home
This is a monitoring system to help the older person live in a healthy environment, based on sensors it will alert to high or low temperatures, high humidity levels, high CO levels, the alerts go to a family member.
Non-wearable Falls detection
This service comprises sensors and software to alert responders of a potential fall without the need to wear a pendant. It is particularly useful where there is a concern regarding whether a pendant is being worn / used correctly perhaps during the night.
A service we have designed that involves sensors to monitor sleeping, alerts are sent to the responder (family
or could be care provider). The sensors will inform if there is disturbed sleep, or changes to routine, which could
indicate medical issues. For example, if there is change in frequency of getting up to the bathroom in the night.