Company Overview
CareLineLive is an award-winning all-in-one cloud-based home care management software platform that improves efficiency and increases capacity for home care (domiciliary) providers by digitising workflows such as rostering, care planning and finance tasks such as staff payroll and client invoicing. Our ultimate aim is to enable home care providers to deliver better care and have more time to care.
CareLineLive was set up by Josh Hough in 2016, after Josh’s grandfather was taken ill, and his family did not get the information they needed to provide them with peace of mind about his care. Having worked with home care agencies through CareLineLive’s parent company MAS Group which provides IT Support, the team understood the challenges home care providers faced; from not having enough time for their administration tasks, to not having enough visibility on how well their carers were delivering care to their clients to ensuring that their carers have as much time to care as possible.
CareLineLive was developed with agencies for agencies, to ensure that it provided an end-to-end home care management solution that was flexible, improved efficiency and enabled business growth, whilst decreasing costs.
CareLineLive Product Overview
CareLineLive was developed with agencies for agencies, to ensure that it provided an end-to-end home care management solution that was flexible, improved efficiency and enabled business growth, whilst decreasing costs.
CareLineLive Product Overview
Better systems mean better care
CareLineLive is award-winning all-in-one cloud-based home care management software. It works across three integrated easy-to-use systems; the Management Portal, the Carer Companion App, and the Care Circle Portal. CareLineLive delivers the following features and benefits for home care agencies:
- Quick and easy rostering saves time and reduces errors
- Improves efficiency through automating administrative processes such as invoicing and payroll
- Care planning, reporting and compliance tools including assessments and incident reporting, help improve quality and compliance
- Client assessments, for example food and drink preferences, facilitate home care agencies to deliver person-centred care
- Real-time electronic call monitoring records carers’ attendance and completed activities at client visits
- Carer Companion mobile app enables paperless documentation – eMAR, observations data, for example, blood pressure, and highlighting concerns. All of which help to reduce errors and ensures carers spend less time on paper administration
- Enhanced communication and instant client updates assist the management of day-to-day challenges and makes sure carers can be more responsive in the care delivered
- Estimates of travel times between consecutive carer visits on the daily roster screen help to schedule start times of visits more accurately and reduce stress for carers
- Our Care Circle portal helps complete the circle of care and enables the sharing of client information. Pre-defined access to client details can be given to loved ones, GPs, and emergency services
We offer a stress-free onboarding process and a dedicated customer and technical support team available online and via phone and email.
Ultimately, CareLineLive delivers more time to care.
Indicative Costs
The CareLineLive software solution consists of our Management Platform, our Carer Companion mobile app and our Care Circle Portal. We offer a number of services using this solution (listed below – Fully Managed Handsets, Bring your own device, eRostering) and you can licence the use of a combination of one or more of these.
Every CareLineLive service includes the use of the Management Platform and the Care Circle Portal for an unlimited number of users.
The services listed below differ in whether or not you use the Carer Companion mobile app, and if you do, how you provide mobile handsets to your carers.
- Fully Managed Handsets – the Carer Companion mobile app will be accessed by your carers on mobile handsets that we will supply (on a lease basis) together with a full voice, SMS, and data plan. More details about the mobile handsets are included in the ‘Additional Points’ section of this agreement – £30 per user per month
- Bring your own Device (BYOD) – the Carer Companion mobile app will be accessed by your carers on mobile handsets that are not supplied by CareLineLive. Please check the specification required of which mobile handsets will work in the ‘Additional Points’ section of this agreement – £12.50 per user per month
- e-Rostering – the carer companion mobile app cannot be used in this service – £5 per user per month
- Travel time estimate feature – This feature is optional. If required, it is charged at an additional 50p per user per month
