Company Overview
CareLineLive is an award-winning all-in-one cloud-based home care management software platform that improves efficiency and increases capacity for home care (domiciliary) providers by digitising workflows such as rostering, care planning and finance tasks such as staff payroll and client invoicing. Our ultimate aim is to enable home care providers to deliver better care and have more time to care.
CareLineLive was set up by Josh Hough in 2016, after Josh’s grandfather was taken ill, and his family did not get the information they needed to provide them with peace of mind about his care. Having worked with home care agencies through CareLineLive’s parent company MAS Group which provides IT Support, the team understood the challenges home care providers faced; from not having enough time for their administration tasks, to not having enough visibility on how well their carers were delivering care to their clients to ensuring that their carers have as much time to care as possible.
CareLineLive was developed with agencies for agencies, to ensure that it provided an end-to-end home care management solution that was flexible, improved efficiency and enabled business growth, whilst decreasing costs.
CareLineLive Product Overview
CareLineLive was developed with agencies for agencies, to ensure that it provided an end-to-end home care management solution that was flexible, improved efficiency and enabled business growth, whilst decreasing costs.
CareLineLive Product Overview
Better systems mean better care
CareLineLive is award-winning all-in-one cloud-based home care management software. It works across three integrated easy-to-use systems; the Management Portal, the Carer Companion App, and the Care Circle Portal. CareLineLive delivers the following features and benefits for home care agencies:
- Quick and easy rostering saves time and reduces errors
- Improves efficiency through automating administrative processes such as invoicing and payroll
- Care planning, reporting and compliance tools including assessments and incident reporting, help improve quality and compliance
- Client assessments, for example food and drink preferences, facilitate home care agencies to deliver person-centred care
- Real-time electronic call monitoring records carers’ attendance and completed activities at client visits
- Carer Companion mobile app enables paperless documentation – eMAR, observations data, for example, blood pressure, and highlighting concerns. All of which help to reduce errors and ensures carers spend less time on paper administration
- Enhanced communication and instant client updates assist the management of day-to-day challenges and makes sure carers can be more responsive in the care delivered
- Estimates of travel times between consecutive carer visits on the daily roster screen help to schedule start times of visits more accurately and reduce stress for carers
- Our Care Circle portal helps complete the circle of care and enables the sharing of client information. Pre-defined access to client details can be given to loved ones, GPs, and emergency services
We offer a stress-free onboarding process and a dedicated customer and technical support team available online and via phone and email.
Ultimately, CareLineLive delivers more time to care.
